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Before contacting us, try looking at the FAQ. You will likely find the answers you need In the event of an accident, the Customer must:
- promptly inform Autovia by contacting the Rental Station where the vehicle was collected (the contact number is provided in the Rental Agreement);
- where possible, complete the CAI Form (Amicable Accident Report) and have it signed by all drivers involved, then send it to Autovia as soon as possible;
- contact the competent Authorities whenever required by law or by the circumstances of the accident;
- record the details of the vehicles involved, the drivers, the insurance companies and any witnesses;
- provide the Lessor with all information and documentation necessary to handle the claim;
- not abandon the vehicle until the recovery vehicle arrives, where recovery is required, and follow the instructions provided by Autovia.
If the vehicle is no longer roadworthy following a breakdown or an accident, contact only the Roadside Assistance service indicated in the Rental Agreement on +39 02 58240667. Where necessary, the vehicle will be recovered and transported to the nearest authorised repair workshop.
As the holder of the Rental Agreement, the Customer is responsible for any violations of the Highway Code committed during the rental period, including, by way of example, traffic fines, unpaid motorway tolls, parking charges, unauthorised access to restricted traffic zones (ZTLs) and any other road traffic charges.
If the violation is issued directly to the Customer by the competent Authorities, the Customer may settle the fine independently. In such cases, the Customer must promptly send a copy of the notice and proof of payment to Autovia at multe@autovia.it. Upon receipt of this documentation, Autovia will take no further action and no administrative charge will apply in relation to that violation.
Where the notice is instead served on Autovia, pursuant to Article 196 of the Italian Highway Code, the Lessor shall provide the competent Authorities with the Customer’s details as the user of the vehicle, so that the notice may be reissued directly to the offender. The Lessor’s notification obligations shall be deemed fulfilled upon communication of the Customer’s details as recorded in the Rental Agreement.
For each notification received by the Lessor relating to traffic offences, unpaid motorway tolls, parking charges, unauthorised access to restricted traffic zones (ZTLs) or any other road traffic charges incurred during the rental period, the Customer shall be charged a contractual penalty of €8.00 for each individual violation to cover the administrative costs of handling the relevant procedure.
In the event of theft, attempted theft, fire, attempted fire or vandalism, the Customer must:
- immediately inform Autovia by contacting the Rental Station where the vehicle was collected;
- promptly report the incident to the competent Authorities;
- send a copy of the police report within 24 hours to the Autovia Rental Station and to the Claims Department at sinistri@autovia.it;
- deliver the original police report to the nearest Autovia Rental Station as soon as reasonably possible;
- return all vehicle keys, any remote-control devices and any other access or security devices supplied with the vehicle;
- fully cooperate with Autovia by providing all information and documentation necessary to handle the claim.
Failure to comply with these obligations may result in the loss of the limitations of liability provided for under the Rental Agreement and any Protection Plans purchased.
If you lose the vehicle keys, and are certain that they cannot be found, you must contact the Rental office, which will recover the vehicle, and file a loss report with the police, of which a copy is to be given to the Rental company. In this case, there will be no substitute vehicle. The costs charged to the customer for loss of keys are shown via the link https://www.autovia.it/en/damages-table and depend on the category of vehicle.
The vehicle downtime, i.e., the period of time in which the vehicle cannot be rented until new keys have been made, will also be charged to the customer as indicated in our Damage and Accessory Penalty Policy which can be accessed via the link https://www.autovia.it/en/damages-policy
Yes. One or more Authorised Drivers may be added before the vehicle is collected.
Each additional driver must be present at the time of vehicle collection and must present the required rental documents (a valid identity document and a valid driving licence).
The service is subject to the fee set out in the Price List – Services and Accessories.
For the current applicable charge, please refer to the Price List – Services and Accessories available on the Autovia website.
Yes. The cancellation procedure depends on how the reservation was made.
Reservations made through the official Autovia website
You may request cancellation by:
- sending an e-mail to reservations@autovia.it, quoting your reservation number; or
- contacting our Call Centre on +39 02 84065.
If the cancellation request is received at least 24 hours before the scheduled vehicle collection time, the Customer is entitled to a full refund of the amount paid.
If the cancellation request is made within the 24 hours preceding the scheduled collection time, no refund will be due. At the Lessor’s sole discretion, a voucher may be issued for use against a future reservation, less an amount equal to 15% of the reservation value as an administrative charge. The voucher must be used by 31 December of the year in which it is issued.
Reservations made through travel agencies, brokers or online booking platforms
Reservations made through intermediaries are subject to the intermediary’s own cancellation and refund policy. In such cases, cancellation requests must be submitted directly to the intermediary through which the reservation was made.
If you wish to extend your rental, please contact the Autovia Rental Station where you collected the vehicle before the Rental Agreement expires.
Any extension request is subject to vehicle availability and the Lessor’s approval and is never automatic.
For reservations made directly with Autovia, any approved extension will be charged at the Lessor’s direct public rates in force at the time the extension is requested.
Rental Agreements issued on the basis of reservations made through travel agencies, brokers or online booking platforms cannot be extended. In such cases, any late return of the vehicle shall not constitute an extension of the Rental Agreement and will be handled in accordance with the General Rental Terms and Conditions.
Where necessary, the Customer may be required to visit an Autovia Rental Station to update the Rental Agreement, replace the vehicle or complete any additional guarantee requirements.
Check to see if you have received the confirmation email. For further information, you can:
- Write to reservations@autovia.it
- Contact our Call Centre on +39 02 84065
There are various ways to make a reservation:
- You can write to reservations@autovia.it, telling us which rental station you want to rent from, for how long, and what type of vehicle you want to reserve.
- You can make a reservation on the website www.autovia.it
- You can contact our Call Centre on +39 02 84065
- You can write to reservations@autovia.it, indicating your reservation number.
- You can contact our Call Centre on +39 02 84065
Driving direction
In Italy it is obligatory to drive on the right-hand side of the road.
Local driving regulations
It is forbidden to sound the horn in residential areas unless strictly necessary.
It is forbidden for the driver to use telephone equipment or headphones while driving. Hands-free equipment or earphones may be used as long as the driver can hear in both ears and does not have to use their hands to operate said equipment.
Towns and cities have areas of historical interest in which vehicles cannot be driven. We advise you to check the “Restricted Traffic Areas (ZTL)” in each town.
Speed limits
Urban areas: 50 km/h (31 mph).
Secondary extra-urban roads: 90 km/h (56 mph).
Motorways: 130 km/h (80 mph).
Main extra-urban roads – highways and ring-roads: 110 km/h (70 mph).
Any variations will be signposted.
Further variations to the speed limit may be signposted in the event of adverse weather conditions.
Child seats – safety belts
It is obligatory for all passengers to wear their safety belts when riding in the vehicle.
Children weighing less than 9 kg must travel in a child seat facing the rear of the vehicle and positioned exclusively on the rear seat.
Children under the age of 12 and of a height of less than 135 cm must travel in dedicated child seats or booster seats.
Attention: parents/rental contract holders are responsible for ensuring that child seats and/or booster seats are positioned correctly.
Attention: the information shown here is of a purely indicative nature. We will do our utmost to keep the information up to date, but we recommend in any case that you check it before beginning to drive in Italy. You hereby accept all responsibility if you decide to rely exclusively on this information.
Complaints of any kind can be made by writing to the email address customercare@autovia.it, entering the reservation number or the contract number in the subject line of the email and attaching any documentation related to the complaint.
If you need information regarding a past rental, please contact the relative branch, providing the data required for verification.
If you have received a damage charge notification, we recommend that you first review the supporting documentation provided, which may include photographs, technical documentation and the criteria used to assess the damage.
If you believe the charge is incorrect or you require further clarification, you may submit your comments to Autovia within 7 days of receiving the notification by replying to the e-mail received or by contacting our Customer Care Team.
Your observations will be reviewed by the relevant team, who may request additional information or provide further clarification regarding the claim.
The amount of the damage charge is determined in accordance with the General Rental Terms and Conditions and the Damage Policy – Costs and Compensation, using, where applicable, the Damage Tables, an estimate from an authorised repair workshop or a technical assessment.
For further information, please refer to the Damage Policy – Costs and Compensation available on the Autovia website
- Italian customers, whether companies or natural persons, will receive their invoice directly in their personal tax box. A copy of the invoice can be requested from the rental desk, and it will be either printed or sent via email to your email address.
- If you are a foreign customer, you can ask for a copy of the invoice from the rental desk, and it will be either printed or sent via email to your email address.
- You can receive a copy of your invoice at any time once the rental period is complete by writing to amministrazione@autovia.it
To collect the vehicle, the Customer must present a physical credit card issued in their name and linked to a genuine credit facility (deferred payment credit line), to be used exclusively as security for the rental.
Payment of the rental charges and any optional services may also be made using other payment methods, subject to the policies of the Rental Station and the payment systems available.
The amount of the Security Deposit depends on the vehicle category and on any optional services or Protection Plans purchased.
For further information about Security Deposits and guarantee requirements, please refer to the “Security Deposits and Guarantees” document available at the following link: Security Deposits and Guarantees
The amount of the Security Deposit depends on the vehicle category and on any Protection Plans purchased.
For details of the applicable amounts and conditions, please refer to the following documents:
When collecting the vehicle, the Customer must present a physical credit card issued in their name and linked to a genuine credit facility (deferred payment credit line), on which the Lessor will place a pre-authorisation as the Security Deposit.
The amount of the Security Deposit may be reduced if the Customer purchases certain Protection Plans, in accordance with the contractual documentation.
For further information, please refer to:
Our vehicles can be driven in the following countries: Germany, San Marino, France, Spain, Switzerland, Austria, Croatia, Slovenia, Belgium, Liechtenstein, Luxembourg, The Netherlands.
Before taking the vehicle to another country, it is necessary to inform the rental company, otherwise the driving of the vehicle beyond state borders will be considered a breach of the rental contract. The cost of cross-border rental is shown in the table of accessory charges available via the following link: https://www.autovia.it/accessories-fees.pdf
It is the responsibility of the Customer to verify the requirements of the country they intend to visit with regards to road transportation and vehicle equipment, and to ensure that the vehicle rented is compatible with said requirements.
Vehicles can be collected after hours on request and at a cost of EUR 61, VAT included.
The cost of returning a vehicle at another branch is EUR 73.20, VAT included. If the vehicle was picked up from, or is to be returned at, a branch in Sicily or Sardinia, the cost is EUR 305.00, VAT included.
It is NOT possible to return the vehicle at a location outside of Italy or at a location where an Autovia Office is not present.
When collecting the vehicle, the Customer will receive the Vehicle Condition Report (Check-Out Form), which records all pre-existing damage identified by Autovia’s staff.
Before leaving the Rental Station, the Customer should carefully inspect the vehicle and verify that its condition matches the information recorded in the Vehicle Condition Report.
If any damage, defect or irregularity is found that is not recorded on the Check-Out Form, the Customer must immediately notify Autovia’s staff, who will update the Vehicle Condition Report and request a new signature before the vehicle is released.
It is important to carry out this inspection before driving the vehicle. Any damage, defects or irregularities not reported before the vehicle is put into circulation shall be deemed not to have existed at the time of delivery and may therefore be attributed to the rental period.
The vehicle must be returned with the same fuel level as recorded at the time of collection and indicated in the Rental Agreement.
If the fuel level is lower than at the beginning of the rental, the Lessor will charge the Customer for the missing fuel, calculated at the rate specified in the Rental Agreement, together with any refuelling service charge, where provided for under the contractual documentation.
For details of the applicable charges, please refer to the Price List – Services and Accessories available on the Autovia website.
You can find a list of accessory charges and the relative price via the following link: https://www.autovia.it/accessories-fees.pdf
Late return is calculated from the date and time specified in the Rental Agreement.
A 59-minute grace period applies. After this period, one additional rental day will be charged, as rental rates are calculated on a 24-hour daily basis.
A late return does not constitute an extension of the Rental Agreement. If you wish to keep the vehicle for a longer period, you must contact the Autovia Rental Station in advance and request approval for an extension.
If the vehicle is not returned on time and the Customer fails to inform the Lessor of the delay, Autovia may initiate the procedures provided for by law and under the Rental Agreement to recover the vehicle and protect its contractual rights.
Italian customers with a provisional driving permit can use this instead of a driving licence. The permit must be valid and must show the number of the licence it is substituting as well as the issue and expiry date of the same.
The minimum age to rent a vehicle is 19 years, and the driver must have held a valid driving licence for at least 12 months.
Drivers aged 19 years and over but under 25 years, as well as drivers aged 75 years or over, are subject to the Young/Senior Driver surcharge, in accordance with the Price List – Services and Accessories.
Additional restrictions or requirements may apply to certain vehicle categories.
For further information, please refer to the: Price List – Services and Accessories
At the time of vehicle collection, the Customer and any authorised driver must present original, valid documents.
The following documents are required:
- a valid driving licence;
- a valid identity card or passport;
- a physical credit card issued in the Customer’s name and linked to a genuine credit facility (deferred payment credit line), to be used as security for the rental. Credit cards issued under the principal international card schemes (Visa, Mastercard and American Express) are generally accepted.
The following are not accepted:
- digital documents;
- copies or photographs of documents;
- debit cards;
- prepaid cards;
- virtual cards;
- Electron or Maestro cards;
- digital payment methods.
Customers holding a driving licence issued by a country outside the European Union (EU) or the European Economic Area (EEA) must also present:
- a valid national driving licence;
- an International Driving Permit (IDP) or an official translation of the driving licence, where required by applicable law.
It is the Customer’s responsibility to ensure, before collecting the vehicle, that their driving licence is valid for driving in Italy and that all legal requirements have been met. If the required documentation or eligibility requirements are not satisfied, Autovia reserves the right to refuse delivery of the vehicle.